FAQs
Frequently Asked QuestionsTrade discount. Do you offer a trade discount?
VAT.
Will I have to pay VAT on my purchase/s?
- 1, Payment. What forms of payment are accepted?
2, Security and privacy. How does Nest guarantee my security details?3, Customs. Can you lower the invoice value for customs purposes?
4, Cancellation. How do I cancel my order?
5, Returns. How do I return an order?
6, Waiting times. Why do I have to wait for production of my order?
7, Undelivered orders. The estimated production time and delivery time 8, 8, has passed and I have not received my order. What do I do?
9, Damaged items. What do I do if my item arrives damaged?
10, Do you offer a trade discount?
Yes we do, please sign up for a account or call our sales team on 08107264169
Will I have to pay VAT on my purchase/s?
It depends on where your goods are getting shipped to. If we're shipping outside the European Union (EU) then you won't have to pay United Kingdom (UK) Value Added Tax (VAT).
If we are shipping your goods to the EU you will have to pay UK VAT on your goods. The prices on our website will reflect this at the checkout.
You will not pay UK VAT if we're shipping to these countries:
Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belize, Bosnia and Herzegovina, Brazil, Canada, Canary Islands, Chile, Croatia, Cuba, Egypt, Faroe Islands, Former Yugoslav Republic of Macedonia (FYROM), Georgia, Gibraltar, Hong Kong, Iceland, India, Israel, Japan, Kazakhstan, Liechtenstein, Malaysia, Mexico, Moldova, Monaco, Montenegro, Morocco, New Zealand, Norway, Oman, Panama, Paraguay, Peru, Philippines, Qatar, Republic of Korea, Russian Federation, San Marino, Saudi Arabia, Singapore, South Africa, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Ukraine, United Arab Emirates, United States of America, Uruguay, Venezuela, Vietnam and Yemen.
You will pay UK VAT if we're shipping to these countries:
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden and the United Kingdom.
If you are a business and wish to make a purchase you must have a valid company registration number which our accounts department will verify with HM Customs & Excise in the UK.
What forms of payment are accepted?
We currently accept payments through Visa, MasterCard, Maestro, American Express (GBP only), PayPal and Apple Pay.
How does nest.co.uk guarantee my security card details?
- All credit card payments are processed through Global Payments which utilises a high-powered security system.
- The Nest website has a certificate issued by Sectigo RSA guaranteeing that your transactions are secure.
- Every time you enter an area of the site that carries or requires sensitive information - such as your credit card details - an icon resembling a padlock will appear somewhere within the browser window dependant on the browser you are using. You will also see the address bar turn green. Both indicate that the site is secure. You can click on the padlock to see more information.
How do I cancel an order?
If you wish to cancel an order before the order has been processed please email us as quickly as possible quoting your order reference number. If the order has already been acted upon you will need to follow the instructions in ‘About returns and refunds' in our team support
How do I return an order?
- Firstly, please contact us know your reasons for returning.
- When sending any item back to us, it is important that you save all the original packaging. Please ensure that it is packaged as it was when it arrived with you. Customer services can give you guidance on this.
Why do I have to wait for production of my order?
Where an item is labelled made to order this means that this item will be made specifically for you by the supplier.
We are unable to offer refunds or exchanges once an order has been placed if:
- The item is a made-to order item.
- The order has been put into production per the customer's individual specifications eg. a specific finish or upholstery colour.
We apologise for any inconvenience this may cause, but rest assured, your item will be expertly crafted from the finest materials just for you.
The estimated production time and delivery time has passed and I have not received my order. What do I do?
We are sorry you have not yet received your order. We provide estimated production time frames to give you guidance on when your order is expected to arrive. However, there are sometimes circumstances beyond our control which means that they are subject to change. We work hard with our suppliers to ensure that delays are kept to a minimum. That said, they are sometimes unavoidable.
We will try to give you as much notice as we can if a delay has affected your order. If you would like an update on your order status, please email us Lereoluojo1@gmail.com at or call to speak with customer services 08107264169 and select option three.
What do I do if my item arrives damaged?
- Firstly, please contact to us for advise of the problem within 14 days of receipt of your product(s).
- Please provide us with photographs of the damage to enable us to facilitate the right course of action for you.
- We will then advise how to move forward with the return of your product(s) to Nest.
- When sending any item back to us, it is important that you save all the original packaging. Please make sure it is packaged as it was when it arrived with you. If the packaging was damaged, extra packaging may be required. Customer services are on hand to give guidance on this.